If your question is not answered in the following list of FAQ’s you’re welcome to contact our Customer Service Team via feedback@livelifepharmacy.com.

The price you see online may vary with the price available in store. You’re welcome to contact your local LiveLife pharmacy to confirm their price on a particular product.

Order related FAQs

How will I know if my online order has been completed successfully?

You will be sent a confirmation email as soon as you finish the checkout process. If you don’t receive an email or if you are unsure whether your order was successful, please contact our friendly Customer Service Team via feedback@livelifepharmacy.com.

Is there a minimum order amount?

Yes, there is a minimum $10 (excluding freight) you are required to spend on an order.

What is the CCV on a credit/debit card?

It is the 3 digit code located on the back of your credit card, above the signature box and next to the 16 digit credit card number.

What payment methods can I use for online purchases?

You are required to pay via the PayPal gateway to purchase from our online store. You may use your credit card or your PayPal account as a payment method through the PayPal gateway.

Why is my order cancelled?

There are a few reasons why your order may be cancelled. Examples include: Out of Stock products, or unanswered phone calls/emails during our verification checks with you, etc.

Can I order over the phone?

No – orders must be placed on the website.

Is my order confidential?

Yes. We do not share your order details with third parties. Please refer to our Privacy Policy for more details.

How can I receive my orders without paying freight?

Shipping is free when your order value exceeds $99.

Product related FAQs

Are you able to check if a particular store has a particular product in stock?

No – please contact the nearest LiveLife Pharmacy to ascertain whether they have the item in stock.

Do the physical LiveLife stores stock the same products as listed on LiveLifepharmacy.com?

From time to time not all products marketed for sale on livelifepharmacy.com are available at our physical LiveLife Pharmacies.

What policy does LiveLifepharmacy.com have in regards to expiry dates of the products you supply?

Our policy is to supply products with at least a 3 month expiry beyond the normal expected time it would take to consume based on normal dosages. As we have no control over expiry dates supplied from the manufacturer, we are unable to supply requests for extended expiry dates and we do not recommend ordering any more than 6 months supply of any product. Any order in excess of 6 months supply or in excess of retail quantities is at the risk of the purchaser in regards to expiry dates.

Pricing and Promotion FAQs

Is the pricing LiveLifepharmacy.com website the same as the stores?

Pricing and promotions on LiveLifepharmacy.com may differ to instore unless otherwise stated.

My nearest store has a lower pricing than the online store, can you price match?

We do not price match with prices or promotions from a physical store.

My nearest store has a special promotion on a particular product, can you match the promotion?

We do not price match with prices or promotions from a physical store.

Payment related FAQs

How can I pay for an order and is it safe?

LiveLifepharmacy.com accepts payment via Paypal. The Paypal payment gateway handles the transaction and all security associated with the transaction and payment.

If I use my credit card can anyone else obtain my credit card details?

No. The payment is completely handled by the Paypal payment gateway.

Security related FAQs

Is my order confidential?

Yes. We do not share your order details with third parties. Please refer to our Privacy Policy for more details.

If I use a credit card to purchase online, can anyone else obtain my credit card details?

No. Our Paypal uses industry best practise to ensure your payment details are safe and secure.

Why do you collect email addresses?

Your email address is used for order-related correspondence with us, such as for order confirmation, follow-up, etc. Please refer to our Privacy Policy for further information.

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